11 Most Trusted CRM for Government Agencies in 2025

Government agencies are under increasing pressure to serve citizens efficiently.

But with a messy workload, communication often breaks down. And as a result, citizens get frustrated.

That’s where CRM software steps in.

As per the NASCIO study, 74% of government agencies saw better citizen engagement and quicker response times by using CRM software.

Therefore, in the blog, we have listed down the top-most CRM for the government in 2025. These will help you make informed decisions to enhance public service delivery.

And if you are looking for the best CRM for government contractor, then click here to read more and find the best fit for your agency.

What is CRM for Government?

CRM refers to customer relationship management. In business, CRM helps companies track their customers. But in government, ‘customers’ are the citizens, people like you and me.

In short, Government CRM Solution is a smart computer tool that helps public service agencies:

• Keep all records of citizens safely in one place.
• Track service requests (like fixing a broken streetlight).
• Send updates or alerts.
• Answer questions faster.
• Work better with other departments.

Why Do You Need a CRM for a Government Organization?

Running a government organization is tough. That’s where CRM software helps and makes work easier and organized.

A CRM helps government teams:

• Centralized Citizen Data
• Faster response times
• Field Staff Management
• Secure & Compliant
• Cost-Efficiency
• Citizens feel heard and helped

With and without CRM for Government Agencies

Differentiation factor	Without CRM solutions	With CRM solutions
Data management	Files are scattered across emails, drives, and folders	All contacts, contracts, and tasks are stored in one secure place
Lead follow-up	Missed deadlines and forgotten leads	Auto reminders and smart tracking keep deals moving
Team efficiency	Slow manual work eats up time	Automated workflows speed up daily tasks
Project tracking	No clear view of pipeline or team performance	Clear view of every deal and timeline
Internal communication	Teams send mixed messages or work in silos	Everyone stays aligned with shared notes and updates
Deal success rate	Missed deals due to poor tracking	Faster processes lead to more deals & better client results

Top 11 Best Government CRM software [Explained Features & Pricing]

Software	Best For	Pricing	Free Trial	Key strength
CRMOne CRM software	Local government, civic services	From $140/ user/ month	21 days	AI features, Omni-channel, Customizable dashboard.
Microsoft Dynamics 365 for government	Federal/state government, defense	Rs. 5,410/user/ month	30 days	Secure, Microsoft ecosystem
Oracle public sector CRM	Large public agencies	Custom pricing	Varies	Case management, real-time data
Salesforce Government Cloud	Federal, state, and local government	Custom pricing + 15% surcharge	Yes [contact sales]	Secure, customizable, AI-powered
Accela CRM	Urban planning, licensing, and code enforcement	Custom pricing	Contact accela	Regulatory tools, citizen engagement, and Automation

1. CRMOne

CRMOne is a well-known CRM software for government, looking for simplicity and speed in the govcon industry. The software is cloud-based, easy to customize, and scales with your community.

It’s designed to help teams manage citizen services, track requests, and automate follow-ups. Now, Small and mid-sized governments can easily get enterprise-level tools at a fraction of the cost with CRMOne.

Want to learn how CRM helps government contractors work better?

Check out this guide on CRM for local Governement for clear, in-depth info.

Features:

• Automation and AI Chatbot [Aeri]: CRMOne Aeri AI chatbot offers citizens and government staff round-the-clock support. It helps navigate services, answer FAQs, and complete tasks.
• Citizen portal and helpdesk: Its built-in citizen portal lets people raise service requests, check ticket status, and get updates without needing to call.
• Third-party integration: Now, you can connect effortlessly with its third-party integration feature. It also includes tools commonly used in government operations to enhance workflow efficiency.
• Data security and compliance: Your information is protected using role access, encryption, and following standards like FedRAMP from the public sector.
• Citizens’ engagement tools: Look after how the community communicates and organizes events to help all citizens engage and be satisfied. In addition, view the responses quickly to learn what interests your community and revise your efforts accordingly.
• Service request management: Effortlessly route citizen service requests to the correct division by sending them automatically. Consequently, maintenance is quicker, everyone understands the changes better, and residents feel happier.
• Mobile Accessibility: Staff in the field can access records, make changes to requests, and communicate with others directly on their phone using CRMOne.
• Affordable pricing: Competitive pricing that fits the government budget makes CRMOne a wise choice. Agencies can get powerful tools for managing citizens, data, and services without overspending.
• Budgeting and reporting: Manage budgets transparently and with accountability using financial transparency tools.

Pricing details:

• Free Plan: $0/month for basic features.
• Startup Plan: $119/month
• Ultimate Plan: $199/month

2. Microsoft Dynamics 365:

Microsoft Dynamics 365 is a cloud-based platform built for public sector needs. It combines ERF and CRM tools to help the government operations manage data, automate workflow, and serve citizens better.

Features:

• Citizen request tracking and response: Easily manage and respond to citizen service requests with real-time updates and faster communication.
• Field service management: This feature allows you to use GPS, mobile access, and scheduling tools to get the right person at the right time. It will perfectly help you in inspection, in-field services, and repairs.
• Procurement and contract management: Introduce contract automation and automatic purchasing to stop delays, control finances, and quit using spreadsheets.
• Compliance with FedRAMP: With FedRAMP High compliance, your data is always protected and compliant.

Pricing details:

Pricing details of Microsoft Dynamics 365 are available upon request and may vary based on specific requirements.

3. Oracle public sector CRM:

Oracle public sector CRM is designed to help governments connect better with the people they serve. Popularly known as the best public sector CRM. It is a smart software that tracks interactions, manages services, and keeps everything organized in one place.

Features:

• Constituent-focused approach: Enhance the service levels and expand access to information by providing a single, real-time view of constituents.
• Comprehensive case management: Provide tools for managing complex cases, ensuring efficient handling of citizen requests and issues.
• Regulatory compliance: Helps government agencies follow the rules and stay compliant with laws and regulations.

Pricing details:

Contact Oracle Public Sector CRM for the pricing details

4. Salesforce Government Cloud:

Salesforce Government Cloud is a specialized version of the Salesforce CRM platform. Designed specifically for U.S. government agencies and public sector organizations. It meets strict federal regulations like FedRAMP, DoD IL4, and NIST standards, making it safe for handling sensitive government data.

Related article: Top 15 Salesforce Competitors & Alternatives

Features:

• Field service management: Give government workers the tool they need to manage public assets and facilities well in the field.
• Data integration: This feature will help you connect all your systems. such as Finance, HR, permits, and more. So that the data flows smoothly and stays in sync across departments.
• Advanced analytics: Provides ready-to-use dashboards and integrates with Tableau for data-driven insights across various use cases.

Pricing details:

Government Cloud Plus: Pricing details available upon request.

5. Accela CRM

Accela CRM is all about making government services faster and easier for both agencies and citizens. It is designed to handle the unique challenges of public sector work. So, agencies can provide better services and get things done faster.

Features:

• Mobile Access: Its mobile access feature allows you to work from anywhere, perfect for field staff and inspectors.
• Workflow Automation: Cut out manual steps by automating approval processes, reminders, and task assignments.
• Citizen request tracking: You can easily track and resolve citizen complaints, requests, and questions quickly.
• Permitting and licensing: Easily manage permits, licenses, and inspections in one place.

Pricing details:

Accela provides customized solutions for government agencies.

6. Hubspot CRM:

Hubspot is one of the best CRM platforms, perfect for government agencies. It helps the government connect better with citizens, offer better service, and get things done faster.

Related article: Top 15 Best HubSpot Alternatives

Features:

• Attract and retain Citizens: Use targeted marketing campaigns to reach the right audience at the right time.
• Measure what works: You can track performance with its data and analytics to see which programs deliver results.
• Build a strong relationship: Send personalized communication and emails to keep citizens informed and engaged.

Pricing details:

• Free plan
• Marketing Hub pricing- Professional: 800$/month, Enterprise: 3,600$/month
• Sales Hub Pricing- Professional: 90$/month, Enterprise: 150$/month
• Service hub pricing- Professional: 90$/month, Enterprise: 150$/month
• Content hub pricing- Professional: 450$/month, Enterprise: 1500$/month
• Operational hub pricing- Professional: 720$/month, Enterprise: 2000$/month

7. Zoho CRM:

Zoho is an easy-to-use CRM that helps governments run more efficiently and engage with citizens effectively. It is built to track communication, automate tasks, and keep everything organized in one centralized hub.

Not just this, it also offers strong data security, easy reporting, and mobile access, so your team can work from anywhere. You can use Zoho’s 30-day free trial plan before purchasing the full plan.

Related article: 16 Best Zoho Alternatives

Features:

• Workflow Automation: No need to do manual work. You can now easily automate everyday tasks like approvals, updates, and reminders to get more done with less effort.
• Security and privacy controls: Keep your data safe. As it includes strong security, role-based access, encryption, and tools to stay GDPR compliant.
• Custom dashboards and reports: With this feature, you can easily build your own dashboard and reports to see what’s working. And get clear, real-time insights to make smarter decisions.

Pricing details:

• Free Plan: Free for up to 3 users.
• Standard: $25/user/month (billed annually).
• Premium: $59/user/month (billed annually)

8. Pipedrive:

Pipedrive is best known as a sales CRM, but it’s a solid tool for government agencies. Its user-friendly interface makes it easy to track interaction with citizens, partners, and stakeholders.

Government team members can use Pipedrive to manage service requests, schedule follow-ups, and a customizable pipelines. It is useful for departments that need a straightforward way to stay organized and improve response times.

Related article: Top 21 Best Pipedrive Alternatives

Features:

• Data security and compliance: This feature ensures that sensitive citizen data is protected with encryption and role-based access.
• Integration Capabilities: Easily connect with 350+ apps and reduce data silos.
• Visual case management: You can now easily track citizens’ requests through custom pipelines. That will help you to see the progress clearly and manage cases efficiently.

Pricing details:

• Essential: $14/user/month (billed annually).
• Advanced: $39/user/month.
• Professional: $49/user/month.
• Power: $64/user/month.
• Enterprise: $99/user/month.

9. Civicplus:

CivicPlus was introduced in 1998, designed to provide integrated solutions for local government agencies. One of its key offerings is the Civic Plus 311 CRM, also known as SeeClickFix. This CRM for public sector enables residents to report non-emergency issues directly to their local government.

Over 12,000 municipalities across North America have widely adopted CivicPlus CRM as their software solution. Its core focus is to help communities run smoothly and their leaders respond to residents’ needs.

Features:

• Track performance and feedback: You can keep track of citizen satisfaction, request times, and response times.
• Easy issue reporting: It enables citizens to report problems, such as potholes and streetlights, and track the progress of their requests.
• Website integration: Smoothly connects with government websites, so services and tools are easily accessible all in one place.

Pricing details:

Pricing varies based on the specific needs; therefore, contact CivicPlus directly.

10. Creatio:

Creatio CRM was originally launched as ‘bpm online‘ in 2011. In 2019, it was rebranded to Creatio as a no-code platform to help the organization automate CRM and business workflow.

It is well known for its flexibility and user-friendly interface, making it popular across industries. Such as: government, finance, and healthcare.

Features:

• Omnichannel communication: Manage citizen interactions across multiple channels, including email, SMS, phone, and web portals.
• No-code customization: Allow users without technical knowledge to customize how the system works, develop applications, and adapt it as circumstances change.
• Contract management: Simplify the process of contracts from start to renewal using tools for marking important events.

Pricing details:

• Free trial: Per user
• Enterprise: $55/user/month.
• Growth: $25/user/month.
• Unlimited: $85/user/month.

11. OpenGov:

Opengov is a cloud-based software platform built for government agencies. Introduced in 2012, it helps state and local governments run more efficiently. It offers tools for budgeting, citizen engagement, financial reporting, and procurement.

Features:

• Smart budgeting and reporting: Make it easy for you to plan a budget and share clear financial reports to keep things transparent.
• Connect with your finance tools: Integrates with your money management software, so information is swapped automatically.
• Citizens’ info and feedback hub: Makes it easy for residents to keep updated and express their opinions online.

Pricing details:

Pricing varies based on the specific needs; therefore, interested parties should contact OpenGov. directly.

Conclusion

Lastly, it depends on the CRM you select. As, it can change how government agencies handle contracts, making work faster, easier, and more organized. Let’s make it simple for you to select.

• CRMOne: Keeps everything at one centralized hub with smart enrichment. A top pick if you want an affordable CRM for government agencies.
• Pipedrive: Super simple, just drag and drop to manage leads.
• Zoho: Let you customize a lot without spending much.
• Salesforce: Build for the large and complex team only.

Before you choose, think about what you need. How big is your team? What’s your budget? Then pick accordingly, what fits best for your team.

Want to try a simple, modern tool made for government teams? Try CRMOne, you can even start with its 21-day free trial plan.

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