Privacy policy
At CrmOne, accessible from www.crmone.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by CrmOne and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in CrmOne. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
> Provide, operate and maintain our website
> Improve, personalize, and expand our website
> Understand and analyze how you use our website
> Develop new products, services, features, and functionality
> Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
> Send you emails
> Find and prevent fraud
Gmail integration
While integrating Gmail with CrmOne, CrmOne asks you to provide access to certain information from your google account or gmail.
CrmOne will have access to
Basic Gmail Account info, like your Gmail account email address and can associate you with your personal info on google.
View your email messages and send email on your behalf from your google account.
Google Calendar, see, edit, share and permanently delete all calendar you can access using google calendar
You will get an in-app notification about this while you are integrating your Gmail account with CrmOne.
Once you integrate gmail with CrmOne, we will have access to email sender name and subject line, you will be able to see all incoming emails by the senders in the contact list, CrmOne also allows you to send email to your contact list using gmail.
CrmOne’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Calendar
With CrmOne you will be able to see all of the calendars you can access using google calendar
CrmOne will access your Google Calendar in order to associate events with your contacts. It will help power the meeting tools like Google Meet.
You will have access to your google calendar and any other calendar that you have access via gmail account, this will help you to keep your meetings and event information associated with your contacts in sync with CrmOne.
Log Files
CrmOne follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, CrmOne uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Google DoubleClick DART Cookie
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads
Our Advertising Partners
Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.
Google https://policies.google.com/technologies/ads
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of CrmOne.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on CrmOne, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that CrmOne has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
CrmOne’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
> The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
> The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
> The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
> The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
> The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
> The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
CrmOne does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Call Recording Privacy Policy
1. Introduction
CrmOne is dedicated to maintaining the privacy and security of your information. This Privacy Policy outlines how we handle call recordings generated by our CrmOne software’s call recording feature.
2. Call Recordings
Our CrmOne software has the capability to store phone calls & logs that are either initiated or received through the call recording feature. This functionality entails accessing and storing call data, including the ability to read call logs.
3. Purpose of Call Recordings
We collect call recordings to improve customer service, training, and quality assurance within our CrmOne software.
4. Data Security
We employ stringent security measures to protect call recordings from unauthorized access or disclosure.
5. Sharing of Call Recordings
We do not share call recordings with third parties unless legally required.
6. Your Choices
You can choose to disable call recording by deactivating this feature within our CRMOne software. If your device is compatible with call recording, CrmOne will retrieve your calls as part of its functionality.
7. Changes to this Policy
We may update this Privacy Policy to reflect changes in our practices. Significant changes will be communicated to you.
8. Contact Us
For questions or concerns regarding this policy, please reach out to us.
By using our CrmOne software’s call recording feature, you agree to abide by the terms of this Privacy Policy.
Geo-Tracking Privacy Policy
1. Introduction
CrmOne is committed to protecting your privacy. This Privacy Policy explains how we handle geolocation data collected through our CrmOne software’s geo tracking feature.
2. Geolocation Data
When you utilize the geo-tracking feature of our CrmOne software, we may gather geolocation data, which encompasses, but is not limited to, GPS coordinates, background location, activity information, and device model name.
3. Use of Geolocation Data
We use geolocation data solely to enhance the functionality of our CrmOne software, including location-based services and features.
4. Data Security
We take appropriate measures to safeguard your geolocation data against unauthorized access or disclosure.
5. Sharing of Geolocation Data
We do not share your geolocation data with third parties, except as required by law.
6. Your Choices
You can disable the geo tracking feature within our CrmOne software at any time.
7. Changes to this Policy
We may update this Privacy Policy to reflect changes in our practices. We will notify you of any significant changes.
8. Contact Us
If you have questions or concerns about this policy, please contact us.
By using our CrmOne software’s geo tracking feature, you agree to the terms of this Privacy Policy.