Pipedrive vs. Zoho: Which CRM is Right for You?

By CrmOne   Oct 11, 2024

What Are Pipedrive and Zoho?

Pipedrive and Zoho are popular Customer Relationship Management (CRM) tools designed to help businesses manage sales, leads, and customer interactions.

Sales Automation Features

Pipedrive: Offers easy-to-use automation for deal tracking, follow-ups, and task management. Zoho: Provides advanced automation with customizable workflows and AI-powered sales insights.

1

How's the Customer Support?

Pipedrive: Offers 24/7 live chat support, an extensive knowledge base, and email support. Zoho: Provides 24/5 support via email, chat, and phone, with additional support available through community forums.

2

Mobile App Performance

Pipedrive: Mobile app supports offline mode and provides quick access to sales pipelines. Zoho: Comprehensive mobile app with access to almost all desktop features, including lead management and reports.

3

How Customizable Are They?

Pipedrive: Allows customization of pipelines, fields, and email templates. Zoho: Offers deeper customization with modules, workflows, and even code-level tweaks using Zoho's scripting language.

4

Comparing Pricing Plans

Pipedrive: Pricing starts at $15 per user per month, with multiple tiers based on features. Zoho: More affordable, with plans starting at $12 per user per month, and a free version for small teams.

5

Next: Pipedrive vs. Salesforce: Find your Perfect CRM!

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